Customer Satisfaction
Our Objective 
This charter sets our commitment as to how our customers will be valued. We aim to continiously provide excellent customer service in efficiently fulfilling your needs.
Our Customer Service Values 
Polite and Courteous
We will treat you with respect at all times
Communicate Effectively
We will listen carefully to your needs and respond promptly and accurately
Honesty
We will only promise what we can deliver
Trust
We will achieve your trust by ensuring our staff are knowledgeable and responsible so that any information we give you is correct
Quality
Provide outstanding products and services to meet your demands
Feedback
We welcome feedback and ensure that if something does go wrong it will be dealt with effectively
Teamwork
We value our staff and work together for the benefit of you our customer
Continued Customer Satisfaction
We will continually monitor our performance and strive to make improvements
We are in the PEOPLE business supplying DOORS
rather than the Door business supplying People
For a copy of our customer satisfaction survey, please download here. Dortek_Customer_Satisfaction.pdf